NettCon Systems’ 'Consumer Tech Support’ division is designed to improve end-user productivity and provides streamlined services to end-users of enterprises with operations across locations.
We invest heavily in research programs over all our product categories to maintain our reputation as innovators and to keep our competitive lead. Research and technology are at the core of Nettcon Systems operations and its vision for the future. Our advanced technology, however, is only as useful to us as it is to our customers.
That is why we provide comprehensive Customer Technical Support services directly to our customers worldwide.
Our Customer Technical Support division was created to serve all our customers’ needs by providing superior technical support – from skilled engineers and experts on all aspects of our products and services.
Our services help standardize processes and the end-user environment by facilitating centralized support.
The Consumer Tech Support Services encompass 24x7 management of desktops and operating systems, office automation applications, business applications and IMAC requests, troubleshooting of local network issues and technical support services for end-users.
Services offered by our 'Consumer Tech Support’ division:-
- Centralized Desktop Services
- Help Desk Services
- Asset Management
- Remote Desktop Control and Support
- Desktop Applications Support
- Application Packaging and Core Build Services
- Roll Out Services Benefits
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- Improved end-user productivity
- Increase in end-user Satisfaction
- Reduction in costs through increased first call resolution
- Reduction in the number of end-user calls
- Centralization of local Help Desks
- Optimal IT resource utilization
- Standardized end-user environment implementation
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At Nettcon Systems we understand that not all our customers are alike. We have some customers who understand, for instance,all of the technical nuances of web hosting and have the capability of opening their control panel and doing everything themselves. We also have customers who are completely new to hosting a web site and having their own emails and we know that the experience can be intimidating and that some of our customers will need a fair amount of hand holding. We work to cater to all those tech savvy customers, all the "newbies" and everyone in between.
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