In the Modern world there has been increase in the use of computer, Internet and printer, scanners, but these devices or gadgets are difficult to use and need someone for assistance and support, So every company provides the technical support to the customers after sales. NettCon Systems' Technical Support Services are designed to address the ever growing needs of IT product companies, to provide pre sales and post sales technical support to their end consumers and large enterprise customers.

Our services focus on technology support and specialize in storage networking technology, computers and peripherals, system and application software, mobility and security solutions support will help increase customer’s support experience through higher resolution rates at optimized costs.

We use the best of ‘Complex Infrastructure Technology’ domain expertise to deliver strategic, personalized and superior services. Nettcon Systems' Technical Support services include a defined call flow process with built-in escalation procedures and a dedicated Escalation Manager to handle problem resolution. We offer the following levels of support:

Basic Software Support

Basic Software Support is Nettcon Systems' first level support offering. It includes access to software updates and new releases as we continually update our hosted application. We also provide telephone support, email support, and also onsite support for all the products listed on your software support agreement.

Extended Software Support

If you require 24x7 support, Extended Hours Support is available 365 days a year, 7 days a week, 24 hours a day. This includes any and all onsite support, offsite support, email and phone support.

Jump Start Package

As part of the jumpstart package, we will define your organization’s specific needs and identify those modules that can be quickly and effectively implemented. Technical Support for this rollout is also included. Nettcon Systems will also allocate a project catalyst for each Jump-start customer, who will work with you to define your project templates, assist in uploading your existing project data into Nettcon Systems and provide user training.

Project Catalyst Services

The project catalyst is the primary support interface between you and Nettcon Systems. The project catalyst will aid you in accelerating implementation of the Nettcon Systems solution within your organization. Catalyst services are available by phone and e-mail. The project catalyst responds to queries, investigates problems and issues and provides recommendations and guidance on the digité rollout plan for your organization.